Stronger Utilities Are Saving Water, Helping People

Aging infrastructure causes more and more damage as time goes on. Customer water leaks can negatively impact utility budgets, efficiency and customer perception. When a customer receives an abnormally high water bill resulting from a leaking pipe or fixture, the utility is not responsible but will partially adjust the bill in many cases. However, the portion the resident must cover can still be beyond their means, leaving them with a long payment plan and a feeling of dissatisfaction with their water utility.

The ServLine Leak Protection Program is a win-win for water utilities and their customers. The program is designed to:

• Protect all qualifying customers from this potentially costly expense,
• Help water utilities recapture lost revenue and bad debt associated with customer water leaks,
• Unburden the utility from the stress, effort and time involved in the administration of the leak adjustment process.

An affiliate partner of the National Rural Water Association and numerous State and State Rural Water Associations, ServLine helps utilities lower costs while enhancing customer peace of mind and satisfaction.