How Our Programs Work

Leak adjustments and water line and sewer line repair issues are a constant concern for water utilities. The ServLine program solves the leak-associated problems at no cost to the utility while also providing their customers optional repair service plans for water and/or sewer lines.

How Our Programs Work

Leak adjustments and water line and sewer line repairs are a constant concern for water utilities. The ServLine program solves the leak-associated problems at no cost to the utility while also providing their customers optional repair service plans for water and/or sewer lines.

Serving Your Local Community

ServLine is an insurance program secured by two “A” Rated, highly-regulated, insurance companies that insure your Utility against the loss of customer water leaks through its water and sewer line repair offerings. The Utility provides customers a water and sewer leak repair solution by retaining ServLine as a front line response team for emergencies. 

Once the partnership is established, setup and training is included during the launch process. A member of our ServLine Team personally guides the staff through this process and will continue to be a resource to the utility staff after launch. Once implemented, the program will simplify the utility staff’s workload, and should decrease the amount of time and effort spent on leak adjustments.

We will handle all leak-related calls, claims, and questions. We manage your leak adjustment policy and administrate the outcome of your policies qualifications for payment. If you don’t have a policy, no problem. We’ve got you covered.

HomeServe is a leading provider of repair service programs with over 4 million customers in North America and over 900 municipal and utility partners. HomeServe, an A+ Better Business Bureau-rated company, is dedicated to providing best-in-class services and an exceptional customer experience.

The Benefits of ServLine

FAQ

 

Who else offers this type of program?

Currently ServLine is the only company in the country offering this as an insurance-backed program that is vetted and partnered with the National Rural Water Association and multiple state associations. The program has paid 100% of
claims that have met the utility’s leak guidelines.

 

Why is this an opt-out program?

There was concern that a portion of the customer base would miss the notice information, so an opt-out approach prevents
those customers from “falling through the cracks” and facing an unexpected and expensive charge.

 

Will this cause more work for utility staff?

Once implemented, the program will simplify the utility staff’s workload and should decrease the amount of time and effort spent on leak adjustments. There is setup and training that takes place during the launch process. However, a ServLine team personally guides the staff through this process and will continue to be a resource to the utility staff after launch.

 

How do customers respond to the program?

Across the nation, we have over a 96% participation rate because most customers appreciate the robust benefit and peace of mind it provides for a small charge.

HomeServe has:

 

 

900+

Partners

4 Million+

Customers

7 Million+

Service Contracts

1.3 Million

Repairs performed in the past three years

$454 Million

in repair costs saved by customers in the past three years

IT’S EASY TO GET STARTED

1.

FILL OUT OUR QUESTIONNAIRE

2.

WE CUSTOMIZE YOUR PROGRAM

3.

YOU APPROVE US TO BEGIN SERVICE

4.

WE EXECUTE AND MANAGE